tag:blogger.com,1999:blog-4714426597280694490.post4559189530278628671..comments2024-02-19T09:05:53.444-08:00Comments on Akit's Complaint Department: It Could Take Up to 5 Days for Clipper Card Value to be AddedAkithttp://www.blogger.com/profile/04905273274257369338noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-4714426597280694490.post-73799866129135657402011-04-04T19:08:45.687-07:002011-04-04T19:08:45.687-07:00This is a terrible service for Caltrain and I'...This is a terrible service for Caltrain and I've only had to use it for 4 days. Well, not entirely true as I am still waiting on the minimum balance to post after I first realizes the card wouldn't work. <br /><br />See I bought a monthly pass and even after this purchase I was required to make another 1.25$ purchase to actually activate it. No notice when I purchased, no automatic adding 1.25$ on the card when I purchases the 160$ pass - no no, I got to fugure that out at the station.<br /><br />The station I am at has a wallgreens several blocks away. So I'm screwed and have been buying daily tickets, waiting for a purchase to post. 5 days. Really? Does it take 5 days to process and is actually the area wide commuter pass service.<br /><br />These people need to get their shit together. Need to have options for adding card value at stations! Add options to distribute cards at all stations!<br /><br />Seems like a good idea, but not seeing any benefit so far. A system that worked fine before is actually made worse, more confusing, and is generally anti-customer /'commuter.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-1488315955657565882011-01-28T14:59:06.383-08:002011-01-28T14:59:06.383-08:00The problem is that Clipper is only the middleman;...The problem is that Clipper is only the middleman; Muni is the ultimate decision on if they will waive the charges and refund to your account. Just like how it takes a long time to appeal and get a decision on a parking ticket, the same goes for Muni refunds too.Akithttps://www.blogger.com/profile/04905273274257369338noreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-74390758292239899572011-01-28T14:56:07.671-08:002011-01-28T14:56:07.671-08:00Why can't refunds be as fast? I can't say...Why can't refunds be as fast? I can't say that I'm amused that Clipper customer service told me that a refund will take up to 90 days IF it's even Muni approved. This is ridciculous considering this happened through no fault of my own. The Muni bus reader's clock was more than 96 hours slow, and thus, issuing me a useless transfer.jdnoreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-36860707498266186932011-01-28T14:44:25.511-08:002011-01-28T14:44:25.511-08:00I only use it on Caltrain which has hard-line read...I only use it on Caltrain which has hard-line readers so the 3-day thing shouldn't even have applied anyway according to that flash animation.Plymouth Ahttps://www.blogger.com/profile/00539297105353238798noreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-52303623500698360822011-01-28T12:24:52.306-08:002011-01-28T12:24:52.306-08:00I gotta say, even a three day waiting period is co...I gotta say, even a three day waiting period is completely crazy and shouldn't be seen as acceptable in this allegedly high-tech city. If the buses and trains don't come to the bus yard every night, somebody should be sent out to the buses which aren't there with a portable device that transfers the updated information to their clipper card readers on a nightly basis.whirnoreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-6425694503741706572011-01-28T11:09:04.654-08:002011-01-28T11:09:04.654-08:00You may have to wait at least 24-hours if you buy ...You may have to wait at least 24-hours if you buy it online or by phone, but, you can carry up to 24-rides loaded on one card.<br /><br />Your better bet is to make your purchases at a vendor so you can have it instantly and your new 8-ride can kick in once you use up your previous 8-ride.Akithttps://www.blogger.com/profile/04905273274257369338noreply@blogger.comtag:blogger.com,1999:blog-4714426597280694490.post-4369552954095581822011-01-28T10:42:37.976-08:002011-01-28T10:42:37.976-08:00I just got off the phone with a clipper employee w...I just got off the phone with a clipper employee who told me that a new 8-ride pass doesn't load until a full 24h after the previous 8-ride pass is used up. Which was her explanation for why I was charged cash balance the day after I used one up even though I had paid for a new one online 3 days prior. I am not impressed. I should be able to use 8-ride tickets every day, not have to wait a day in between. Have you heard this?Plymouth Ahttps://www.blogger.com/profile/00539297105353238798noreply@blogger.com