FedEx Kinkos - RIPOFF Prices & Poor Customer Service

Let's put another store on my blacklist. Today's addition is FedEx Kinko's located on 25 Stanyan Street in San Francisco.

Today, I went down to that FedEx Kinko's location so that I can get a couple of signs laminated for an event coming up. Since I knew Kinko's had a bad reputation for higher prices than their competitors, I had no choice but to visit them. I went down to Office Depot to take care of a majority of my laminates that were 8 1/2 X 11 inches (like a buck a page) , but the 8 1/2 X 22 documents I had was too big for Office Depot to do, so Kinko's was the only choice.

When I went in, I was waiting for like five minutes while a dumb lady trying to get her FedEx stuff put it in the wrong envelope and had to refill out forms and use another envelope. Another guy named "Ronnie D." (says it on my receipt) came up to me and asked of what I needed. I explained I needed these two 8 1/2 X 22 inch documents laminated.

Behind the counter was a large laminating machine and he laminated both of them. I noticed that he used an enormous waste of laminate when I noticed that the entire laminate was like a yardstick and a half on both length and width. He then had to cut it up, but he had to use the cutting blade device that was for the public's use. After chopping up the oversized laminate and throwing away the excess waste, he started joking with his fellow co-worker (which got me a little more steamed).

At the register, "Ronnie D." had some difficulty ringing up the price of the two laminates. After finding out the price, he charged me $37.00. I immediately turned from mildly upset to full on pissed. I asked him to breakdown the charges for me. He said to me that my laminates used 7 square feet of laminate, and that was $5 per square foot (plus tax is $37).

I said to him, that this is not right. My two laminates are both 8 1/2 X 22 inches, and the maximum use of square footage should only be four square ft. HE WAS TRYING TO CHARGE ME FOR THE EXCESS LAMINATE WASTE!

I told him that the FedEx Kinko's at Lakeshore Plaza in San Francisco doesn't even rip me off this badly. He reduced the price down to four square feet for $20, and I knew in my mind that it was still a rip-off price.

After paying for my charges, I walked-out and said out loud "this place is going on my blacklist."

Sure, I hate Officemax's copy center, but they would only charge me TWO DOLLARS, yes TWO DOLLARS per square foot of laminate. So my total for doing the two small banners there would be a whopping FOUR DOLLARS.

THANKS FOR THE 16 DOLLAR RIP-OFF, FEDEX KINKO'S on Stanyan.

Let's summarize my rants:
I've already lodged a complaint to FedEx Kinko's main customer support line, and I hope the manager calls me back within 48 hours.
I aint' happy.
Why do laminates cost like five times as much than Office Depot, and Officemax?
Fine, if they were to charge me $37 for the excess laiminate waste, I would say: HEY, WHY NOT GO DIG IN THE TRASH CAN AND GIVE ME THE EXCESS LAMINATE WASTE I'M ABOUT TO PAY FOR!

Response from SF Giants - The Sippy Cups poor performance

Here's the reply from Giants Guest Services about my comments on The Sippy Cups' REALLY BAD performance at a recent San Francisco Giants baseball game I attended:

RE: sf - Other - AT&T Park Questions -Poor Reaction towards "Sippy Cups" on 4/7 game

Thank you for writing and sharing your thoughts with us. I don't believe that the Sippy Cups will be making another appearance.

Best Regards,
Giants Guest Services

-----Original Message-----
From: NOSPAM@NOSPAM.org
Sent: Sat 4/7/2007 11:04 PM
To: Customer Service
Subject: sf - Other - AT&T Park Questions -Poor Reaction towards "Sippy Cups" on 4/7 game

Hello, I wanted to comment that the Sippy Cups has to be one of the poorest and worst performances I've ever seen at this ballpark. I am also embarrassed of their very poor rendition of our National Anthem. I do not want to sound too negative, but I was also one of the thousands of booing attendees that gave them a boo when they were introduced for the 7th inning stretch. I hope that this park's management consider that the negative fan reaction should be a consideration to blacklisting them from ever performing here ever again. On a lighter note, kudos to the field club concession area for NOT playing their music during the pre-game over the PA system.

Officemax gets an F in poor service

I was at my nearby Officemax today to order some business cards and a custom rubber stamp.

When I went to the counter, I asked the lady that I wanted to order some business cards and all she did was leave me the form, and WALKED AWAY. I had to ask for help from another employee because I did not know what to do. That form is so complex that you really need help to get it all filled out.

By the time I finally got the card order right, I already spent one hour in the store, with just some help.

Then I ordered a rubber stamp, it only took less than five minutes to get it in writing.

I was ready to pay for them, and I had a discount card to get $10 off for purchases over $20, and the rubber stamp offer was $5 off. I told the guy that if you need to do it in two transactions to get the best discount, to do so.

He said: It should apply if I do it to both. When he rang up the purchase, he said that it worked.

When I received my receipt, I looked at it and asked him of why did only the $10 discount apply and not the $5 too? I had to ask that question three times when he kept giving me bullshit responses, and then he said, well, you can't apply both offers at the same time.

Then I was STEAMED. I told him that he could do it in two separate transactions so I can get my $15 discount to apply, and finally I went to the manager.

It took less than 20 seconds to explain to the manager about the problem, and eventually, he gave me back the $5 discount (with tax). IT TOOK ME 5 MINUTES TO EXPLAIN TO THE COPY CENTER ASSOCIATE, but 20 seconds to the manager. Just how stupid are these people?

I swear that I will NEVER to conduct business anymore at the copy/print center at Officemax. Their staff is absolutely stupid, they don't give any help, and customer service can kiss my ass.

They have a real horrible track record: They destroyed some documents I wanted laminated, not just once, but THREE times. When I was waiting at the counter for help, I waited 15 minutes for someone to come up to ask me if I needed anything, and then WALKED AWAY.

So that's why, I give Officemax a very big "F!" I would pay the premium prices at Kinko's because at least they don't treat me like a piece of sh*t.

Let's summarize my rants:
F--- Officemax!
Their customer service is crap
You just give me a form, with NO HELP.
Their staff are outright incompetent
I'm going to Kinko's! At least they treat me better.