MyGallons Refunds Membership Fees

If you have been watching the news, MyGallons.com is the new product that lets you prepay for gallons of gas and lets you take advantage of big savings if gas prices goes up at the pump.

Well... MyGallons has been facing some bumpy roads. Within the first couple of days of public rollout, their main charge card processor backed out, and has been in limbo for nearly a couple of weeks.

Well... this fresh new e-mail just showed-up in my e-mail box:

Dear MyGallons Member,

We developed the MyGallons program because, like you, we wanted to help
solve the problems caused by the rising price of gasoline. We are proud
of what we created and look forward to providing you with this innovative
service in the very near future.

Due to difficulties with a key supplier, we are unable to deliver the
service we promised to you at this time. We apologize for the delay.
You will be receiving a refund on your credit card for 100% of the
membership fees that you have previously paid.

To express our sincere thanks for your loyalty and support, once we
secure a new payment network, you will enjoy the benefits of the MyGallons
program free of membership charges for your first year.

Rest assured, we are working diligently to secure a relationship with a
new national card processing company. We will keep you updated every step
of the way as we overcome the challenges we face together.

Sincerely,

Steven Verona
Founder and CEO
MyGallons LLC

It's a little nice that they are giving back my membership cost and a free year of service when things get restored. I hope for the best for the company.

Officemax gets an F in poor service

I was at my nearby Officemax today to order some business cards and a custom rubber stamp.

When I went to the counter, I asked the lady that I wanted to order some business cards and all she did was leave me the form, and WALKED AWAY. I had to ask for help from another employee because I did not know what to do. That form is so complex that you really need help to get it all filled out.

By the time I finally got the card order right, I already spent one hour in the store, with just some help.

Then I ordered a rubber stamp, it only took less than five minutes to get it in writing.

I was ready to pay for them, and I had a discount card to get $10 off for purchases over $20, and the rubber stamp offer was $5 off. I told the guy that if you need to do it in two transactions to get the best discount, to do so.

He said: It should apply if I do it to both. When he rang up the purchase, he said that it worked.

When I received my receipt, I looked at it and asked him of why did only the $10 discount apply and not the $5 too? I had to ask that question three times when he kept giving me bullshit responses, and then he said, well, you can't apply both offers at the same time.

Then I was STEAMED. I told him that he could do it in two separate transactions so I can get my $15 discount to apply, and finally I went to the manager.

It took less than 20 seconds to explain to the manager about the problem, and eventually, he gave me back the $5 discount (with tax). IT TOOK ME 5 MINUTES TO EXPLAIN TO THE COPY CENTER ASSOCIATE, but 20 seconds to the manager. Just how stupid are these people?

I swear that I will NEVER to conduct business anymore at the copy/print center at Officemax. Their staff is absolutely stupid, they don't give any help, and customer service can kiss my ass.

They have a real horrible track record: They destroyed some documents I wanted laminated, not just once, but THREE times. When I was waiting at the counter for help, I waited 15 minutes for someone to come up to ask me if I needed anything, and then WALKED AWAY.

So that's why, I give Officemax a very big "F!" I would pay the premium prices at Kinko's because at least they don't treat me like a piece of sh*t.

Let's summarize my rants:
F--- Officemax!
Their customer service is crap
You just give me a form, with NO HELP.
Their staff are outright incompetent
I'm going to Kinko's! At least they treat me better.