FedEx Kinkos - RIPOFF Prices & Poor Customer Service

Let's put another store on my blacklist. Today's addition is FedEx Kinko's located on 25 Stanyan Street in San Francisco.

Today, I went down to that FedEx Kinko's location so that I can get a couple of signs laminated for an event coming up. Since I knew Kinko's had a bad reputation for higher prices than their competitors, I had no choice but to visit them. I went down to Office Depot to take care of a majority of my laminates that were 8 1/2 X 11 inches (like a buck a page) , but the 8 1/2 X 22 documents I had was too big for Office Depot to do, so Kinko's was the only choice.

When I went in, I was waiting for like five minutes while a dumb lady trying to get her FedEx stuff put it in the wrong envelope and had to refill out forms and use another envelope. Another guy named "Ronnie D." (says it on my receipt) came up to me and asked of what I needed. I explained I needed these two 8 1/2 X 22 inch documents laminated.

Behind the counter was a large laminating machine and he laminated both of them. I noticed that he used an enormous waste of laminate when I noticed that the entire laminate was like a yardstick and a half on both length and width. He then had to cut it up, but he had to use the cutting blade device that was for the public's use. After chopping up the oversized laminate and throwing away the excess waste, he started joking with his fellow co-worker (which got me a little more steamed).

At the register, "Ronnie D." had some difficulty ringing up the price of the two laminates. After finding out the price, he charged me $37.00. I immediately turned from mildly upset to full on pissed. I asked him to breakdown the charges for me. He said to me that my laminates used 7 square feet of laminate, and that was $5 per square foot (plus tax is $37).

I said to him, that this is not right. My two laminates are both 8 1/2 X 22 inches, and the maximum use of square footage should only be four square ft. HE WAS TRYING TO CHARGE ME FOR THE EXCESS LAMINATE WASTE!

I told him that the FedEx Kinko's at Lakeshore Plaza in San Francisco doesn't even rip me off this badly. He reduced the price down to four square feet for $20, and I knew in my mind that it was still a rip-off price.

After paying for my charges, I walked-out and said out loud "this place is going on my blacklist."

Sure, I hate Officemax's copy center, but they would only charge me TWO DOLLARS, yes TWO DOLLARS per square foot of laminate. So my total for doing the two small banners there would be a whopping FOUR DOLLARS.

THANKS FOR THE 16 DOLLAR RIP-OFF, FEDEX KINKO'S on Stanyan.

Let's summarize my rants:
I've already lodged a complaint to FedEx Kinko's main customer support line, and I hope the manager calls me back within 48 hours.
I aint' happy.
Why do laminates cost like five times as much than Office Depot, and Officemax?
Fine, if they were to charge me $37 for the excess laiminate waste, I would say: HEY, WHY NOT GO DIG IN THE TRASH CAN AND GIVE ME THE EXCESS LAMINATE WASTE I'M ABOUT TO PAY FOR!