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Tuesday, November 9, 2010

Akit says: Don't Exploit the Clipper Card - You Ruin it For Everyone Else

Remember the Muni gate controversy where people could wave their hand and get free entry through the gates? My blog entry said that we live in a society full of rules, and if you don't respect them, you'll pay a serious price for it. I wasn't amused that a news reporter mentioned this to big TV audience, but this is nothing new because people have always ripped-off Muni in some way; hell, I see it every time I ride the 38L-Geary Limited.

In today's news, it seems like the mass media wants to grab the news football, run like hell, and at the same time, carry a megaphone and yell at people just how to exploit one of Clipper's benefits. In summary, Streetsblog SF published an article mentioning about how the Clipper card's negative balance benefit can be exploited by having someone add just a couple of dollars and ride an expensive public transit ride (like BART to SFO), get the card into the negative balance, and just throw the card away. Since obtaining the card is free with a minimum purchase of $2, going one way to SFO is a huge savings (for scumbags).

Unfortunately their co-publishing deal with SFGate made their story headline news on that website and people are tweeting the crap out of it saying it's some sort of scam, cheat, or "dirty little secret."

I'm not at all against Streetsblog SF for posting their story, the media have a right to expose weaknesses. But the co-publishing with SFGate and putting it on the top of their page as a major story just made the can of worms explode. I would have kept it low profile so only a few hundred knew, not the tens of thousands. Now, I'm going to bet the local TV news stations will start reporting all about this exploit, and making the problem even worse.

Now, all because of this mass exposure, the people who use the Clipper card honestly are now screwed because this exploit got out like a rabid dog on the loose. The negative balance feature was to help passengers prevent getting stuck without a transit ride as long as there's some kind of positive e-cash balance on the card; if there is zero balance or a negative balance, the card cannot be used again until the funds are replenished.

Akit's opinion:

Nat Ford, CEO SFMTA (Parody)

Heads don't need to roll and people don't have to be fired. The folks at MTC and the Clipper board had good intentions to have this great benefit to have the card go negative so you don't get trapped, now, it's ruined for all of us honest folks who don't abuse our transit system.

Well, there's no turning back now; the negative balance issue is going to go nuclear by who else (assuming it will), BART Board President, James Fang. Yeah, you know the guy, the one who spent $350K on a cell phone program to pay transit fares and said TransLink (former name of today's Clipper) is a total waste; but the truth is, Fang's gamble went down the toilet fast because TransLink picked-up steam big time when it was available to the public.

There is no easy solution to fixing this problem. They cannot simply eliminate the negative balance program because BART does not have exitfare machines capable to add enough value to a card to match the distance taken by the passenger, and Golden Gate Transit & Caltrain customers may go into the negative balance because they charge the maximum price and must tag-off to be charged the appropriate zones from point A to B.

To resolve this issue, MTC and Clipper will likely have to take one or more of these suggestions:
  1. Stop giving away free cards, even ones where you add a minimal value to get a free card. Clipper was supposed to charge a $5 after a brief free card promo period. But... someone decided to extend the free plastic Clipper cards to JUNE 2011. Even if someone exploits the card, it won't be such a bad impact.
  2. Raise the $5 fee to the price matching a one way ride on the most expensive transit option available (the deposit is not credit to one's account, only to be refunded if the passenger quits Clipper). If Caltrain is the most expensive at $11.25 for a one-way trip, then make that the deposit fee to obtain a card. This will piss a lot of passengers off, but it's a way to prevent ripping-off the program. If the card is negative and a person wants their deposit fee back, the deposit funds wipe out the negative balance, and the remaining deposit balance is refunded to the person.
  3. Continue the negative balance option, on one condition: BART will not let passengers exit with a negative balance and they must use an exitfare machine that has been modified for Clipper cards to pay the balance to exit the system. Other agencies like Golden Gate Ferry may also demand it too because people can exploit the expensive cost of a ferry boat ride with the tactic used by Clipper card users exploiting BART.
  4. Modify the negative balance policy in a way where the maximum is not $10 negative, make it $5; or, to gain entry to certain higher priced transit agencies (BART, Golden Gate, and Caltrain), the card must have a higher minimum balance.

In another perspective, I just wonder how many people have even exploited this at all? Sure, one is too many, as transit agencies are financially hurting. If it's a few, it's not a huge problem, but since featuring the story on SFGate to a wide audience has now destroyed its reputation, how many more will exploit it?

Be honest people, you don't want to cheat the transit agencies. Doing so may benefit yourself with financial savings, but in the long run, it hurts the transit agencies with reduced fare revenue to run buses and trains, and hurts the public with higher fares and taxes.

As usual, those cheaters and scammers will give some lame ass excuse like some little kid who just lied to their parents. They'll say something like, "I'll do what I want!" Here's my reaction to such a childish comment, "I don't mind humiliating you on my blog! Let me get my camera."

As a previous commentator said: "morals, honor and respect: Amen!"


Erorg said...

Im pretty sure your little expose about this is going to do more damage then a news paper.

Akit said...

I don't know if I should be offended or take it as a compliment.

Anonymous said...

I wouldn't worry too much about BART because this feature has always been a part of the BART Plus Bi-monthly pass in which the last ride can be taken regardless of value as long as you have 5 cents remaining which is no different than this feature on the Translink/Clipper card.


Akit said...

But there's a little difference with BART Plus. If it's still valid, it can still be used as a "flash pass" for the valid period until it expires. Thereby the last ride bonus is mandatory for the BART tickets.

For Clipper, it's much different. Add $2, ride a $10 trip, and dump the card.

Mark said...

Perhaps only registered cards should be able to go into a negative balance. If someone wants the convenience of not getting stranded, they need to be able to be held accountable for paying that back. Having your name attached to the card would make someone less likely to continually ditch cards with negative balances.

Anonymous said...

Re BART Plus vs Clipper... As with anything, there are always advantages and disadvantages.