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Thursday, May 6, 2010

Muni Hates Commuter Benefits Users with Debit Cards

If you use a commuter benefits debit card like the Commuter Check Card, this may come to you as a surprise or maybe just a shrug, but I think you should be aware of it...

Just five days ago, the SFMTA decided to place a $2.50 surcharge for every time a customer purchases a Muni pass online.

That sucks, but I'm going to make it a lot worse...

Brittney Gilbert of Eye on Blogs reported in early March that SFMTA/Muni closed down their pass purchasing booth at Montgomery station, which was only one of two places in the city where people could buy a Muni monthly pass with a commuter benefits debit card. The other place to use a debit card was on SFMTA's online purchasing site.


This doesn't make a lot of sense to me. Muni closes down the ever popular sales booth at Montgomery while the only alternative is to purchase it online through the SFMTA web portal; plus, charge $2.50 for every purchase? Why is Muni screwing their customers who have a commuter benefits debit card?

What makes it worse is some people have no choice but to accept a commuter benefits debit card as their employer does not give them the option to take alternatives, such as a voucher, or a pass snail mailed to them.

I know what you are thinking... the alternative is to get a TransLink/Clipper card and use a debit card to purchase the pass either their automated machines or website (surcharge free). The bad part about this is there are some people who are not confident enough in the program, especially since I've been blogging about the reliability of the program.

Someone call the orderly, Muni has gone insane and needs to get some shock therapy!

1 comment:

Greg said...

as always you're on top of this and it's appreciated!

(psst...we are not customers of Muni, we own it. They work for us. These nickel and dime fees for transactions is bs.)