As for recommending the card to someone else, the results show 93% would, while last year was 89%.
But problems are still quite high with 28% stating they had some type of problem; while down from last year (33%). One of the issues is the does not explain what the problem is with the program, so if they experienced even a minor problem (even if it's the user's fault) or a problem outside of the BART agency, it would still count as a problem.
The BART Board of Directors will hear about the survey results in their meeting this Thursday.
- It's a good sign that people are taking TransLink/Clipper more seriously, and BART's cooperation in the program is much better than the days when they screwed the MTC over with their EZ Rider card and James Fang on a tirade about cell phones to pay for BART rides (and wasting $350K of our tax money).
- 28% experiencing a problem is still too high for this program. If I was surveyed, I'd have to agree that I've had some problems where the gates would reject the card and not open, and there's about a 5 second delay until I can try again on the same gate.
- If we were to compare BART's survey results to other transit agencies, I would think Muni would be on the bottom. Just within the last few days, I've already noticed the card readers on vehicles having problems.
- I'm curious to know how many did the survey and if it was available to all participants, or a restricted few who voluntarily transitioned from EZ Rider to TransLink/Clipper.
- Lastly, if things are improving and Clipper becomes popular, will BART ever consider converting some of their gates at the busiest stations to the electronic card only to help make a speedy exit?