"Akit is the man. He knows Clipper." (spenta)
"It’s a fantastic blog for any San Franciscan."
"Your blog is always on point, and well researched!" (Nina Decker)
"Everyone's favorite volunteer public policy consultant..." (Eve Batey, SF Appeal)
"You are doing a great job keeping on top of Translink stuff. Keep up the good work!"
(Greg Dewar, N Judah Chronicles)
"...I don't even bother subscribing anywhere else for my local public transportation info. You have it all..."
(Empowered Follower)
"If anyone at City Hall wants to make public transit better for all San Franciscans, it would be wise to follow Akit religiously...
or, better yet, give him a job."
(Brock Keeling, SFist)

Monday, July 1, 2013

[UPDATED] Clipper Card Failed to Load WageWorks Benefits

New Update: Clipper to refund passengers.  Read story here.

A BART strike is plenty frustrating for a lot of commuters and that means people will need to depend on alternate public transportation to get themselves around.

This isn't a great notice from the folks at the Clipper card program:
Due to a processing error, some Clipper cards will not load WageWork benefits until tomorrow, July 2nd. Please be sure to tag on/off today and tomorrow. We apologize for the inconvenience and thank you for your patience.
This is a huge problem.

People who uses their Clipper card didn't get their new monthly transit pass loaded or their loading of e-cash, which could have meant people either had denied rides, or had to pay e-cash instead of getting their new pass.

Akit's Opinions
Clipper should be reimbursing any passenger who had to pay out-of-pocket or e-cash if their pass did not arrive in a timely manner.  This would include people who use Caltrain's monthly passes.

I've warned people all the time about this.  If you can skip automatic loading of your transit passes, tickets, and e-cash, do it.  There are many alternatives that gives you the control, such as a commuter debit card or paper voucher.  For more information about this, click here.

Bravo Clipper.  Bravo. [Slow clap]

UPDATE: Clipper is considering refunds for those victims of this snafu.

1 comment:

Tony said...

I have commuter check direct. Every month, the Bart/Muni Fast Pass will be loaded right away once I tapped on BART faregates.

The station agent booth at Embarcadero is staffed. I asked the agent to tap in and out for me. It worked! It was showing "Autoload" on the screen.

For those of you who still didn't get their Bart/Muni Fast Pass loaded to their cards as of July 3, and if the Muni faregates wouldn't autoload for you, do as I said above.