So here's my list of ways to improve the new Muni ticketing machines:
- There needs to be more of the self-service ticketing machines at the Powell station's main gates (west entrance).
- An easier interface or process would be helpful. I shouldn't have to press multiple buttons just to add $5 of Clipper e-cash to my card. Simplify man!
- They should be moved to a more prominent location. For example, the ones at Castro station should be relocated closer to the agent's booth. It may also be helpful to install one next to an agent's booth, and have a helpful sign pointing others to the other ones.
- How about express machines that takes credit only?
- Muni could also consider buying machines that can quickly sell a pre-loaded Clipper card and avoids the need for using the complex interface on the full service machines. The perfect equipment is those telephone card vending machines that requires exact change in bills.
Here's my ideas to improving the gates:
- Put stickers on the gate doors to tell people to walk through to exit.
- A helpful sticker or illustration on the gate to show people where to tag card. An arrow, perhaps?
- A cheap stand alone sign near the gates with illustrations on how to tag card or swipe paper pass.
- Faster opening doors.
- During certain hours, dedicate certain gates for entry only, and others for exit only.
- Make a different sound on the gates for a "bad" Clipper tag. Example: in Japan, they use a doorbell chime.
- Although not really an improvement, money could be made by placing advertising on the doors.