One of the cool quirks of the Clipper card is if you ever lose your card, you can get a replacement card with your balance restored, as long as you meet some very basic criteria.
With paper passes and BART tickets, if you lose it, it's highly unlikely you'll ever see it again.
In order to get a replacement Clipper card with your e-cash balance, ride books, and/or passes restored, you need to have one of the following:
- Clipper card registered under your name.
- Clipper card enrolled with autoload (your name is automatically registered).
What you need to do first...
Inform Clipper about a lost or stolen card so that you get protected from any unauthorized usage of the card, and puts card readers on alert to rewrite the missing card as invalid. You can give them a call or login to your account online; the other option is to fax the form.
Fastest Method to Get a Replacement Card
If you want to get a card replaced immediately, go to the Clipper customer service center at either the Embarcadero BART station or the Bay Crossings booth at the Ferry Building. If you filed a report online or by phone, a card will be ready for you the next day.
Not Willing to Go to Downtown SF?
You will need to inform Clipper that you want your replacement card to be sent in the mail. It can take up to five days for a new card to be mailed. They won't reimburse you for the days you lost your balance or days you can't use your pass.
Got a Youth Card with your Picture on it?
If so, you have a card issued by AC Transit and you are eligible to purchase AC Transit youth 31 day passes; other youth cards (without the photo) can't buy the 31 day pass, but are still eligible for the youth cash fare. To get a replacement, call Clipper; the downtown service centers cannot issue new cards because they don't have the machinery to add a photo.
- Clipper does charge a $5 replacement fee for a new card if you want the balance restored and you don't have autoload.
- If you have autoload, the card's balance will be restored for no charge.
- If your card has less than $5 balance, your card won't be restored because there's no point of paying a $5 replacement fee. Just get a new card at a local vendor.
Having the option to restore your products is a good idea and at least is better than the old days when forking $50+ a month for a paper pass and losing it meant buying another. Losing a card sucks and it comes with a $5 fee, so always remember to keep your card in a secure location and don't drop it down onto the BART tracks.
On a final note...
Congratulations to CLAYCORD and the Richmond SF Blog for winning the Most Valuable Blogger awards for Local Affairs!