Translink and Muni - "Secret" Information about the Future

Is Translink ready for San Francisco's Muni? That's the big question. In a previous posting here at Akit's Complaint Department, I informed you that Muni and the folks at the Bay Area's MTC are starting to find volunteers (I call victims) to try out this new system.

Well I'm going to give you a big "secret" that only a select number of people in the public knows about the future of this project. You can't find this in any local newspaper, but you can just look at the SFMTA meeting that was held on September 16, 2008; the same day the board was going to hear comments about Muni's TEP program. Now, you can watch five hours of video, but who really wants to get tortured all day long watching a government meeting?

So I'll give you the brief here at the Complaint Department!

I got tipped off by the folks at "BART Rage" a blog forum for people who want to rant about BART. One writer gave a brief update about Muni's future role in the Translink program, and pointed a link towards the SF Government's online video library. In the 9/16/08 SFMTA meeting video, the SFMTA got a presentation from representatives of the Translink authority about the future of Muni and Translink (21 minutes and 30 seconds into the video) and they blab on about the three phases they will go through before the public gets their hands on giving the system hell.

• The first phase is active right now and is about 1000 Muni employees doing a dry run of the system.
• The second phase is coming in November where 1000 employees, plus a select group of riders will be testing the system and providing feedback through surveys and focus groups.
• The third phase is in April 2009, and they will push for more of the public to test the system, and all Muni employees will be handed a card to try too.
  
• Eventually, Translink will inform the SFMTA/Muni if it is fully ready to bring the system up to full speed with mass public use in 2009 (however it sucks that they won't tell us when, maybe to cover their ass from people like me who expect people to stick to their word).
  

At about 37 minutes into the damn presentation, there's a really interesting timeline of what is going to happen for the future of the program with the entire SF Bay Area systems. Muni is expected to be ready by April of 2009, and BART and Caltrain in "early 2009" (once again, no official date really just means... "we'll get it done in 2010").

Also, the presenter admitted to the SFMTA board that the metro faregates are really near the end of their useful life and mentions that there may be issues with the card readers installed on the "exit" gates which can be used to scan cards for entry to the system. On the brighter side, Muni plans to replace the gates in 2012 (damn... those old gates will be dust by then).

Next, Cable Car usage for Translink. The presenter noted that Translink is finding a solution for the Cable Car operators to use the Translink program. Since they can't modify Cable Car equipment to install readers (one of those historic landmark laws or something), the conductor will carry a portable card reader that can deduct fares.

Lastly to sum up this 20 minute video of hell, one of the SFMTA board members asked about Muni metro and those fare enforcers that has been pissing off the citizens of this city for a looooooonggg time. Well, the Translink rep says that they will carry card readers to check on these cards. Personally, my fear is that they won't be armed with readers for a long time when the public is testing out this program, and the testers will get pissed when they see $100 fare evasion tickets (here come the lawyers!!!).

So are we ready for Translink now? Things are looking up for Muni, but damn... why do we have to wait until April? It's proven itself on Golden Gate Transit and AC Transit, can't we use the lessons they learned to make this program come out a little faster?

And if you want to know, will I be a volunteer? I've been a pilot tester since 2001 when Translink first came to the scene with very limited routes and stations on multiple systems. Most bus drivers and station agents were curious, but in some cases, I've had some operators who went from super nice to full blown pissed off when I used my card; and in one situation a driver nearly threw my card out the window. I went nuts and started blowing steam at Translink and Muni, and that guy is either working behind a desk or is fired. I still have my card today in my wallet, but I won't dare to use it on Muni. But for Golden Gate? Sure! 20% discount every time! F-yeah!

So will I volunteer? Nope. Until I feel that there's enough trust and education provided to all Muni drivers and agents about how this thing works, I won't use my card.

Translink on SF Muni - Looking for Testers (Victims)

Attention Muni victims! If you are a Translink cardholder, the time is now to sign-up for the soft launch testing of the Translink program.

Hmmm... sounds enticing, trying out a system that's been out for almost seven years to see if it finally works.

I noticed this on the Translink website, where the second announcement says that:

"Muni is inviting a limited number of customers to participate in trial use of TransLink."

So if you are interested in becoming a sucker... ahem... a victim... ahem, a tester to see if it all works well, it's a good time to have some fun.

I'm wondering, is the fares coming out of our own pockets, or will the SFMTA and Translink give victims... volunteers Translink e-cash to try this out?

To register for the dry run program, visit Translink.org and in the announcements section, wait for the second piece of news to show-up and click on the link. Or you can register directly here (I don't know why SFMTA is using Survey Monkey).

Unfortunately, I'm not going to sign-up for this test run, I'm a little fed-up with Muni to be spending time taking surveys on how's the program running. Just get the damn program running, there's no test runs really needed since nearly 95% are operational. Plus, I think they know who I am... I put Muni in a chokehold when I caught them red handed on camera.

UPDATE: Hot off the news wire, KGO-TV has this report with video. It seems that the Muni employees are testing it out first, then the public volunteers after that. No word yet on an official rollout, but bad news is the testing will continue into the next year (damn damn damn damn damn).

What's Wrong with Translink? (San Francisco, Bay Area)

For all you people who don't know, Translink is the program for the San Francisco Bay Area transit systems to provide one card for all transit systems. Think of it like your Visa card, it is accepted nearly everywhere and recognized by practically everyone. Translink does the same thing in the form of electronic cash, but improves it with the purchase of passes, automatic bus transfers, and other special features. Actually, if it worked perfectly, you can have multiple passes on your card. Plus, you never have to swipe the card, you simply wave the card near the sensor, or can be stuffed in a wallet or purse and you have to just get the card near it.

Just to note, the photo on the left is a little strange... The MTC (Metropolitan Transportation Commission) has this photo available for public use, and the lady tagging/scanning the card has the red light lit and it says that the ride is denied. How embarrassing to the lady, smiling while your ride got denied. Click on the photo to zoom in.

Smart technology, right? Of course...

But then we realize just how much of a hassle it is to get this program running. It is a welcoming sight that people who ride AC Transit and Golden Gate Transit & Ferry services can use this amazing card to get around to where they need to go. Plus a nice incentive is that AC transit users received a small discount per ride or a $10 discount for a 31 day pass.

Golden Gate Transit & Ferry services give patrons an automatic discount, treating any person like they purchased a discounted ticket book. Take a look at this grid from the Golden Gate Ferry website:

ONE-WAY FERRY CASH FARES Effective July 1, 2007
Zone 2 – Sausalito	Adult	$7.10
	Senior/Disabled/Medicare/Youth (6-18)	$3.55
	Frequent Rider Ticket Book or TransLink	$3.80
Zone 3 – Larkspur	Adult	$7.10
	Senior/Disabled/Medicare/Youth (6-18)	$3.55
	Frequent Rider Ticket Book or TransLink	$4.45

OK, two agencies are working well. Haven't heard that many complaints in the news from these two agencies within the past year.

But how about the other agencies?

San Francisco Muni: Insiders are claiming that Muni should be ready to run with Translink (except Cable Cars) by July 15, 2008 after a few delays that got the attention of the Chronicle newspaper. Unfortunately, the people at Translink and the SFMTA (the authority controlling Muni) does not mention an official release date for the program. I've already e-mailed SFMTA and Translink last week and I still have not received a reply back from them. The SFMTA website mentions that Translink is still under "testing," and does not officially condone passengers to use the new program. They claim that it is not out for the public to use yet, but warns you that if you attempt to use it, to simply be prepared to have cash ready in case it does not work.

How about, if the reader works and accepts my electronic money, I should be offered a bus transfer if the reader is not working on the next vehicle I have to transfer to? There is no official message that a transfer will or will not be issued. It kinda leaves it out of the open, aye?

I'm also fortunate that I am a Commuter Check participant, and I now have the option to have my commuter checks be automatically uploaded into the Translink program. But without official notice from Muni about using the card, I don't even want to risk it. I'll stick to my token ticket book thank you very much.

BART (Bay Area Rapid Transit): They claim that they don't like the idea of Translink. Maybe it is because the company that installed those new ticket gates don't like the Motorola ERG technology? In fact... Cubic, the gate manufacturers, have their own card technology and is in strong use in the Washington DC area. Even more odd is that instead of letting Translink do a test run on the new equipment, they decided to go the opposite way by creating their own RFID card program using Cubic's technology.

In the future, we may have to carry two cards; although BART officials claim that they want to get on board the Translink wagon as well.

As for the other agencies, no word on what progress is happening.

Here is some interesting things with Translink:

• I noticed on my recent bus ride that the RTC discount cards that are issued to people who have a disability receive their photo ID card with the Translink chip embedded in their card. Whoever thought of doing this is a very smart person because since disabled people need to have this card while using the transit systems of the Bay Area make perfect test subjects to try this on the systems.
• My university that I work for and take grad school, San Francisco State University has noted in their "Master Plan" to improve the campus is to offer a "class pass" program that encourages students, staff, and faculty to ride public transit instead of driving to the University (parking is really tough, especially the free spaces in the Park Merced area). They are proposing that they want to not just offer free rides on Muni and free BART service within San Francisco, but to EXTEND BART service to also include the Daly City BART station. When BART passengers cross the San Francisco/San Mateo county line, they get heavily penalized, then it sucks for the students because they have to back trek to the San Francisco county side on the Muni bus to get to campus. The interesting part is that while the campus plans to make a deal with the two transit agencies and offer a really cheap price for the pass (like less than $70 for at least one semester), they want to also integrate this into the Translink card program (heck, it also makes them good lab rats to test out the system too!). I say, good luck SFSU and campus President Robert Corrigan, you've got a good challenge.

My credentials:

• I was a pilot tester for the second round from about 2002 to 2004. I used the older (bottom) card and it is quite beat up. The program worked great, until some driver threatened me and wanted to throw the card out of the window. Lets just say that he and his bosses got a major lashing from me and the Translink program manager for mistreating me.
• The new card they issued works, but I haven't used it in a very long time. If Muni can get their act going and officially get this thing moving, I'd be proud to use the card.
• I gave a lot of feedback to Translink, to the point where the customer service people knew me by first name basis only.

My goals for Translink:

1. Get Muni, BART and Caltrain up and going no later than the end of August. If they can meet the July 15th deadline, even better.
   
2. These three agencies needs to start to recruit testers now. I know that Muni has their equipment installed and operational on nearly all their vehicles except Cable Cars.
3. Get the other agencies up and running not by the year 2010, but at at least sometime in 2009.
4. SFSU (San Francisco State University) should push for the Translink with "class pass" program now. Students cannot take advantage of the Commuter Check Program, but as a staff member, I have that privilege to save money because it is automatically deducted from my paycheck, and it is pre-taxed funds.

Comments are welcome!
Post at: http://www.akit.org/2008/06/whats-wrong-with-translink-san.html