"Akit is the man. He knows Clipper." (spenta)
"It’s a fantastic blog for any San Franciscan."
"Your blog is always on point, and well researched!" (Nina Decker)
"Everyone's favorite volunteer public policy consultant..." (Eve Batey, SF Appeal)
"You are doing a great job keeping on top of Translink stuff. Keep up the good work!"
(Greg Dewar, N Judah Chronicles)
"...I don't even bother subscribing anywhere else for my local public transportation info. You have it all..."
(Empowered Follower)
"If anyone at City Hall wants to make public transit better for all San Franciscans, it would be wise to follow Akit religiously...
or, better yet, give him a job."
(Brock Keeling, SFist)

Monday, August 23, 2010

Muni's EPIC PR FAIL: Screwing-Up Passes to Clipper Dates

After taking a little time to read over my blog postings, I've noticed something totally odd.

Muni is to end the paper pass program and switch to Clipper only. It is starting with the "A" paper pass and disabled sticker, then the youth & senior pass, and finally the "M" pass.

Strangely, the SFMTA's PR office is giving the public some mixed messages, just like the women I date:

End of Muni Paper Passes
In this one I took a snapshot at the Cable Car booth, it confirms that the SFMTA will be doing the following:
  • "A" and disabled passes must be Clipper by November 2010. Last paper pass/sticker is October.
  • "Y" and "S" passes must be Clipper by February 2011. Last paper pass is January.
  • "M" pass must be Clipper by April 2011. Last paper pass is March.
Even the SFMTA's website supports those dates:
"The existing Muni paper monthly Passes will transition over to the Clipper card. Within the next few months, customers will need a Clipper card (or a TransLink card) to buy monthly Pass.

The last month for each type of paper pass and Regional Transit Connection (RTC) Sticker is as follows:
  • Adult fare Muni/BART “A" Fast Pass and RTC Sticker: October.
  • Senior and Youth monthly passes: January 2011.
  • Adult fare Muni-only “M” Fast Pass: March 2011."

Oddly enough, this press release "fact sheet" the SFMTA provided in late July tells a different story (via Google Docs):
  • "A" and disabled passes must be Clipper by October 2010. Last paper pass/sticker is September.
  • "Y" and "S" passes must be Clipper by January 2011. Last paper pass is December.
  • "M" pass must be Clipper by March 2011. Last paper pass is March.

When you look at the two fliers (cable car booth flier vs. press release), they are all a month off.


So SFMTA PR department, what's the right answer? How about releasing a new flier and admitting to a very serious mistake? Next time, publish a flier that clearly says what month the last paper pass will be issued and the month it's mandatory to use a Clipper card.

No comments: