"Akit is the man. He knows Clipper." (spenta)
"It’s a fantastic blog for any San Franciscan."
(Kevin)
"Your blog is always on point, and well researched!" (Nina Decker)
"Everyone's favorite volunteer public policy consultant..." (Eve Batey, SF Appeal)
"You are doing a great job keeping on top of Translink stuff. Keep up the good work!"
(Greg Dewar, N Judah Chronicles)
"...I don't even bother subscribing anywhere else for my local public transportation info. You have it all..."
(Empowered Follower)
"If anyone at City Hall wants to make public transit better for all San Franciscans, it would be wise to follow Akit religiously...
or, better yet, give him a job."
(Brock Keeling, SFist)

Wednesday, August 12, 2009

Update: Akit's Furlough Adventures being consolidated

Some good (and kinda bad) news: I have received word on my furlough calendar for the next 10 months, this means about 20 or so days of mandatory furloughs for me to take.

I've decided to consolidate Akit's Furlough Adventures to be part of the Complaint Department blog postings, this makes it easier for me to manage on just one blog.

To go over some details about this consolidation:
  • To vote for Akit's first furlough day on Friday, August 14th, please vote on the right side of the page at: http://furloughtrips.blogspot.com You have until this Thursday at 6PM to vote, then I'm shutting down the Furlough Adventures blog for consolidation.
  • To vote for Akit's second furlough day on Monday, August 17th, please vote on the left side of Akit's Complaint Department at: http://www.akit.org
  • For all future furlough events, please keep visiting the Complaint Department to vote.
Just to remind you of what's going to happen: You can e-mail me suggestions or post them in the comments section, I'll gather your ideas and post them in a poll, and you vote for them! When the day comes, I'll take the popular vote and blog all about my "furlough adventures" and you'll see it here at Akit's Complaint Department.

Monday, August 10, 2009

Nihonmachi Street Fair 2009 Recap (It's Not Good)

The 36th annual Nihonmachi Street Fair in San Francisco's Japantown went well, and thankfully, no grouchy condo developers and tenant board presidents going after the event this round.

There was a decent crowd this year, but if you try to compare Cherry Blossom to Nihonmachi, Cherry Blossom gets more people than Nihonmachi. If you think about how these events work, Cherry Blossom is way more organized and has better control than Nihonmachi; yet, the history of the Nihonmachi Street Fair is basically the idea of people simply coming together to have fun, and Cherry Blossom was made for the local businesses to attract more customers.

I'm going to be blunt, Nihonmachi Street Fair has been failing in terms of organizing (management)
. I've been volunteering with a non-profit organization who makes and sells the famous "Teriburgers" and many of our volunteers can see how much we and other food booths were suffering. Here's a short list:
  1. Poor location, they sent all the food booths to Webster street and part of Post Street (west of Webster).
  2. No entertainment stage, not even a radio station sponsor playing music.
  3. Only six non-profit organizations were selling food, everyone else was for-profit. This violated the "spirit" of the event.
  4. Many food booths saw a severe lack of customers due to the bad location and entertainment factors.
  5. Lack of advertising.
This really didn't go well for everyone. While I know the food booths made some kind of a profit, the Street Fair committee did a terrible job this year.

Everybody knows that music and food comes together. Cherry Blossom knows that live bands brings out the crowds and many people grab food and drinks before and after each set. NSF has done it before, but a former M.C. of the program warned everyone a couple of years ago that the stage may not return for this particular event, and he was right. So by killing the music and combining the "bad" location since the other stage was at the Peace Plaza, everyone got screwed.

I've heard comments from the public that "I didn't see your booth" because it looked like the main focus of NSF is the arts and crafts vendors. Everyone stuck around there so much that I had to go up there and announce all the good food and beverages supporting the non-profits of the Japantown community.

And another thing, how about the lack of non-profit organizations selling food? I saw more for-profit food booths than ever before in the history of the festival. People familiar with the history of the Nihonmachi Street Fair knows that it was created for the community to come together, have fun, and socialize. Everyone knew the food sold at the annual event was to help out the community non-profit organizations that helps seniors, youth, legal services, churches, and sports leagues, yet the committee's poor job to attract these organizations to set-up and cook good food has turned this event into a complete disaster. Combine this with the fact that this year, all the food booths were placed in a poor location, and the non-profits will reconsider if they will set-up shop ever again.

Two for-profit vendors selling Vietnamese BBQ? I spit at that decision. The "spirit" of the food booths (even if they are for-profit) is that each booth has a specific monopoly. This means NO COMPETITION. Competition means vendors will lose money; no competition means each booth has one popular staple item that everyone always remembers to come back to. Going back to the Cherry Blossom model, everyone wins because each booth has a monopoly.

A big lesson that should have been learned is the lack of advertising. The more you invest, the bigger the crowds. From what I know of, the only advertising that was published was the local Japanese American newspapers (Nichi Bei Times and Hokubei Mainichi), and a little blurb on SFgate's events page. Cherry Blossom Festival learned a lesson that when the attendance dropped, they invested more into advertising and was able to get back their attendance numbers and it helped all the vendors and attracted better entertainment.


Here's my solution to improving the Nihonmachi Street Fair:
  1. Start talking to community organizations now to get their support.
  2. If you can't afford to build two entertainment stages, compress the festival so the food booths are closer to the stage.
  3. Advertise much more heavily.
  4. Work with the Aloha Festival to make sure that both events don't happen on the same weekend. If successful, you can have on one weekend, and another on the next one, more arts and crafts vendors from Hawaii will stay in the Bay Area for an extra week so they can sell at the other event (save money on a flight back to the islands).
  5. Restrict food vendors to non-profits.
  6. Regulate a monopoly on food items per booth. No competing items.

Thursday, August 6, 2009

Akit's Furlough Adventures - A New Blog!

I'm starting a new blog called "Akit's Furlough Adventures" and it will chronicle the days when I'm forced to take furlough days. I thought about this idea when I posted a recent entry by listing places I would go do on furlough days.

Here's the idea, you can e-mail me or post a comment on the most recent blog entry about where I should go visit during my furlough days. I may choose one specific one or I may post a poll on the blog to let you pick the one I should go visit.

During my day-off, I will go out with my camera and take photos of my journey and write about it.

As always, pick anywhere within the SF Bay Area! But remember, I'm taking a 10% pay cut for these forced unpaid days off, so be kind by not making me pay a high admission fee or paying an expensive Caltrain ticket.

The big benefit for me is that I won't be bored spending my time at home watching daytime soaps on TV or playing video games. Plus, there are many areas around the Bay Area I haven't visited or been to in a long time; your suggestions helps me explore our unique Bay Area!

Drop by, suggest, and vote! http://furloughtrips.blogspot.com

Monday, August 3, 2009

It's Full Speed Ahead for Translink

As you may notice by now, I blog a ton about Translink. But I like the program because I know how much potential it has to be successful and make it so much easier for our Bay Area.

As we just heard today, Translink will be on Caltrain on the 17th of August! And I have to give my kudos to SF Appeal for getting the word out first!

Even better things are just over the horizon for Translink. Word just came-out from SF Appeal that BART's first day on Translink is a big success! Even more exciting are the future projects that are coming-up soon.

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Would you like to learn more information about the future projects for Translink? It's all public information from the Metropolitan Transportation Commission's Translink Management Board. Here's the PDF of their PowerPoint presentation.

To give you a briefing on the good stuff, instead of looking at charts and money, here's what's coming up for Translink:
  1. Today, 70% of Golden Gate Ferry trips are paid with the Translink card.
  2. Installation of Samtrans Translink equipment will start approximately August 10th.
  3. With Cubic buying out ERG, they will be upgrading Translink with new memory, be able to pay for parking at some San Francisco parking lots with the card, design a new Translink card, and others.
  4. SFMTA/Muni will be starting installation of new metro gates in the Spring of 2010. Instead of paper tickets, SFMTA ticketing vending machines will issue "limited use" Translink cards, possibly similar to BART's magnetic tickets.
  5. City CarShare will work with Translink to allow their customers to use Muni buses (I'm not sure how that will work).
  6. BART ticket machines will have Translink functionality in mid 2010. They are testing-out this program right now.
  7. VTA and Caltrain's ticketing machines will be used as Translink ticketing machines in the future, but they are going under the bidding process.
These sound like great future projects for Translink, especially that in less than a year, we will have more Translink add value machines by using BART ticketing machines!!!

Update: Translink Card Commuter Benefits Posted Several Days Before New Month


Update about my previous posting on Translink and the delay with adding commuter benefits:

I just contacted Translink and spoke to their manager about the situation and he informed me that the "last Friday" rule is not correct.

Their policy is to add the Translink funds between when the commuter benefits company sends the list to Translink and several days before the new month starts. The manager claims it's a "short period" but are able to input the data in time.

He also confirmed my Commuter Check Direct benefits have been added to my account, but since I took the car to work today, I'll wait until tomorrow (Tuesday) for the update to my card.

It also turned-out in a later phone call I received, Commuter Check Direct didn't include my card serial number in my account, which is really odd because I can't add or modify my Commuter Check order without my card serial number. This could be the root cause of the delay for me.

That's comforting news to hear and I hope Translink and Commuter Check does the right thing next month when my adult Muni fast pass will be posted to my account.

In other news: Translink is working well on BART's first day. SF Appeal commenters are saying how smooth it's working, and BART's twitter is re-tweeting a user's positive experience.

Sunday, August 2, 2009

Serious Flaw for Translink Card Users with Pre-Tax Commuter Benefits

NOTE: Before reading this posting, please be aware that a representative of Translink gave me incorrect information, the official response from the Translink manager is posted here.

I use Commuter Check to automatically add e-cash funds to my Translink card account every month on a recurring cycle. I tagged my card on four buses on August 1st with the belief my funds would be loaded, that wasn't the case.

I soon realized after calling the Translink office that they admitted...
THEY DON'T UPLOAD COMMUTER BENEFITS FUNDS UNTIL THE LAST FRIDAY OF THE PREVIOUS MONTH.

July 31st landed on a Friday, which meant the soonest an update to my account would be about 72 hours and is past the start of the new month.

How many people who use pre-tax commuter benefits are affected by this policy?

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Pull out your electronic calendar and take a look at the vulnerable months the "last Friday" policy will affect passengers (when also factoring in the 72 hour rule):
  • November 2009 (October 30th is a Friday)
  • February 2010 (January 29th is a Friday)
  • March 2010 (February 26th is a Friday)
  • May 2010 (definitely because April 30th lands on a Friday)
  • August 2010 (July 30th lands on a Friday)
  • November 2010 (October 29th is a Friday)
  • January 2011 (definitely because December 31st lands on a Friday)
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While I depend on electronic cash to be loaded, how about those people who rely on monthly Muni passes and get them automatically loaded through Commuter Check every month? Basically, for those who are supposed to get an August fast pass via Commuter Check won't get it in time and may unknowingly pay e-cash from their Translink account until 72 hours after FRIDAY THE 31ST?

I've already changed my Commuter Check benefits from e-cash to an adult fast pass starting September 1st. WHAT GUARANTEE DO I HAVE FROM TRANSLINK THAT MY FIRST TAG OF THE CARD ON THE 1ST OF SEPTEMBER WILL REFLECT A PASS?

Translink should fix their policy immediately. I suggest updating people's accounts immediately once they get the information from commuter benefits companies around the 15th of every month so there are no hiccups like what happened THIS MONTH.

(How do I know it's around the 15th of every month? Commuter Check e-mails me when the order has been executed.)

Saturday, August 1, 2009

BREAKING: BART Accepts Translink Cards Monday, August 3rd


Fresh off the BART's twitter, they are going to start on Monday, August 3rd: TRANSLINK.

A just recently posted news release from BART tells people that you can start using your Translink cards on BART as soon as Monday. Tomorrow (Sunday), BART is going to update the fare gates to allow usage of Translink cards to the system.

But there are a few items of note:
  1. It's not 100% ready for the masses, basically it's still "testing." However, it does permit ANYONE with a Translink card to use the system. Their test phase is five months.
  2. The three Translink fare payments are accepted: E-cash, Muni adult passes (w/in SF), and an electronic form of BART's high value tickets. Be warned, there are limited places to instantly update your Translink card with more money. Most common places, Bay Area Walgreens.
  3. For the high value tickets, you can't claim commuter pre-tax benefits, unless if you get one of those special debit cards from the benefits company.
  4. BART doesn't guarantee it will work since it is "testing," so bring some cash with you just in case it fails (like... badly).
It's time to celebrate!!!

Whoohoo! Pressure from the public and bloggers like SFist, SF Appeal, Eye on Blogs, and others have forced BART to start playing along with Translink.


As for BART board member James Fang... he's probably crying in agony.

UPDATE: To get high value tickets, you must be registered for "autoload" with Translink. Since Translink's policy is to not allow commuter benefit debit cards for automatic loading, you should stick with e-cash.